Disclaimers and dispute resolution

Disclaimer

Parcelia Logistics Private Limited is not responsible for any incorrect or inaccurate content posted on the site or in connection with the services, whether caused by Parcelia, by a Member, or by any of the equipment or programming associated with or used by Parcelia.

Under no circumstances will Parcelia or any of its affiliates, advertisers, promoters or distribution partners be responsible for any loss or damage, including personal injury or death, resulting from anyone’s use of the services, from any content posted on the site or transmitted to Members, or from any interaction between Members, whether online or offline.

The services are provided “as is”. Parcelia expressly disclaims any warranty of fitness for a particular purpose and of non-infringement. Parcelia cannot guarantee and does not promise any specific result from the use of the services, including any particular delivery time.

Parcelia is a technology platform. It is not a carrier, a courier, a transport operator, an agent or an employer of any Delivery Partner unless expressly stated otherwise in writing, and it is not a party to the contract of carriage formed between a Customer and a Delivery Partner.

Nothing in this disclaimer limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited. Nothing here affects a consumer’s rights under the Consumer Protection Act, 2019.

Dispute resolution

These Terms of Use are governed in all respects by the laws of India, and you agree to submit to the exclusive jurisdiction of the courts at Bengaluru.

Parcelia’s failure to exercise or enforce any right or provision of these Terms of Use does not constitute a waiver of that right or provision, and does not waive the right to act in respect of a subsequent or similar breach.

In the event of a dispute or difference of opinion between the parties arising out of or in connection with these Terms, or with the performance of any obligation under them, the parties will use their best efforts to settle it amicably by mutual negotiation.

If the matter remains unresolved, it shall be referred to arbitration by a sole arbitrator appointed by Parcelia with the written consent of the other party. The seat and venue of arbitration is Bengaluru, the language is English, and the award of the arbitrator is final and binding. The Arbitration and Conciliation Act, 1996, and any statutory modification or re-enactment of it, applies to the arbitration.

A consumer complaint may instead be taken to the appropriate consumer forum under the Consumer Protection Act, 2019; this clause does not remove that right.

If a court of competent jurisdiction holds any provision of these Terms of Use to be invalid or unenforceable, the remaining provisions remain in full force and effect and are construed so as to be enforceable to the maximum extent permitted by law.

The section headings in these Terms of Use are for reference only and do not affect their meaning or interpretation.

Contact

If you have any query about these Terms of Use, contact Parcelia at support@parcelia.in, or write to the Grievance Officer at grievances@parcelia.in.