Terms and conditions — truck and tempo deliveries
Last updated 25 October 2026 · Additional terms that apply when a Parcelia booking is made with a mini truck or tempo, including load limits, loading and e-way bills.
These terms apply to every Booking placed on the Parcelia platform using the mini truck or tempo vehicle classes (a “Truck Booking”). They are read together with the Parcelia Terms and Conditions, which continue to apply in full.
Where these truck terms conflict with the general Terms, these truck terms prevail for a Truck Booking, and only to the extent of the conflict.
Capitalised terms not defined here carry the meaning given to them in the general Terms.
1. Vehicle classes and load limits
The following vehicle classes are available for a Truck Booking. The stated capacity is a limit, not a target, and is the figure on which liability and refusal rights are assessed:
The Customer must declare the true weight, dimensions and nature of the Goods when placing the Booking. If the Goods exceed the payload or the load bed of the vehicle assigned, the Delivery Partner may refuse them, and the refusal is treated as a cancellation by the Customer under Clause 19 of the general Terms.
The Delivery Partner must not be asked to carry a load above the permissible gross vehicle weight for the vehicle, and may refuse any request that would breach the Motor Vehicles Act, 1988 or the rules made under it.
2. Loading, unloading and labour
Loading and unloading are the Customer’s responsibility at both ends of the route. The Delivery Partner drives the vehicle and secures the load; the Delivery Partner is not obliged to lift, carry, stack or dismantle Goods.
The Delivery Partner is not responsible for carrying Goods above the ground floor unless lift access is available and this was stated at the time of booking.
The Customer must ensure that access to the Collection Address and each Delivery Address is suitable for the vehicle class booked, including gate height, turning radius and any society or municipal restriction on commercial vehicle entry.
3. Packing and securing the load
The Customer is responsible for packing the Goods so that they withstand road transport, including the vibration and movement normal to a commercial vehicle on Indian roads.
Furniture, appliances and glass must be wrapped and corner-protected. Loose items must be crated or bagged. Liquids must be sealed and carried upright.
The Delivery Partner will secure the load with the ropes or straps carried on the vehicle. Parcelia accepts no liability for damage arising from inadequate packing, from the shifting of an inadequately packed load, or from the Customer’s instruction to stack Goods in a particular way.
4. Documentation and e-way bills
For any movement of Goods where an e-way bill is required under the Central Goods and Services Tax Rules, 2017 — broadly, consignments above ₹50,000 in value — the Customer is responsible for generating the e-way bill and for making it available to the Delivery Partner before collection.
The Customer must also supply any invoice, delivery challan, permit or state-specific document required for the movement.
The Delivery Partner may refuse to collect, or may stop the movement, where required documentation is missing. Any penalty or fine arising from missing or incorrect documentation is payable by the Customer.
Where Parcelia issues an electronic consignment note under Clause 17 of the general Terms, it does so on the data the Customer supplies, and the Customer remains responsible for the accuracy of that data.
5. Multi-stop routes
A Truck Booking may include additional stops. Each stop after the first carries an additional-stop charge shown before the Booking is confirmed, and the fare is computed over the full multi-leg distance.
6. Route, tolls, permits and parking
The Delivery Partner selects the route, subject to any restriction on commercial vehicle movement in force in the city, including no-entry hours and peak-hour restrictions. A Booking placed for a restricted window may be scheduled for the next permitted window.
Tolls are included in the quoted fare. Parcelia takes same-city Bookings only.
7. Liability on a Truck Booking
Clause 22 of the general Terms applies to a Truck Booking: the declared value is at most ₹5,000, a security charge of 2% of it is part of the fare, and liability is limited to the declared value.
No liability attaches to loss or damage arising from:
Claims are made under Clause 21 of the general Terms, within 72 hours, to parceliasupport@gmail.com.
8. Cancellation of a Truck Booking
A Truck Booking is cancelled on the same terms as any other Booking under Clause 19 of the general Terms: free of charge before a Delivery Partner is assigned, and ₹25 after that until the Goods are collected.
Where the Goods are already loaded, cancellation goes through Parcelia support and is treated as a return leg under Clause 19 of the general Terms.
Refunds follow the Refund and Cancellation Policy.
9. Prohibited and excluded goods
Schedule I of the general Terms applies in full to a Truck Booking. In addition, the following must not be tendered on the truck and tempo classes without prior written agreement from Parcelia:
10. Requirements for truck and tempo Delivery Partners
In addition to Part F of the general Terms, a Delivery Partner accepting Truck Bookings must hold:
Documents are re-verified at least twice a year, and access is suspended while any of them is expired.
11. Governing law
These truck terms are governed by the laws of India and are subject to the same dispute resolution provisions as the general Terms, set out on the Disclaimers and Dispute Resolution page.