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Parcelia is same-city delivery: a nearby rider is offered your order as soon as you pay, and you can follow them live on the track page.

Documents, food and parcels up to 20 kg on a motorcycle, and up to 500 kg on a mini tempo. Declared parcel value is capped at ₹5,000. We don't carry cash, jewellery, alcohol, or anything illegal or hazardous.

Every drop gets a 4-digit OTP, shown on your track page — share it with the receiver. The rider can only mark the order delivered after entering it at the drop.

If the receiver can't be reached and you chose “Return parcel if nobody's there” when booking, the rider brings the parcel back to the pickup; the return trip is charged. Otherwise, contact support and we'll sort it out.

Yes. At booking you choose: pay online (UPI, card or netbanking through Razorpay), pay from your Parcelia wallet, or pay the rider the fare in cash at delivery. Riders don't collect the value of the goods — only the delivery fare.

Refunds go back to the UPI, card or bank account you paid with, usually within 5–7 working days. Cancelling is free until a rider is assigned; after that ₹25 is kept and the rest of the fare is refunded.