Client / Customer Terms & Conditions

Step 1: Account Registration & Security

Eligibility: To use this application, the client/user must be at least 18 years of age and legally competent to enter into a contract.

Information Accuracy: The user must provide an accurate mobile number, full name, and valid details during registration.

Account Responsibility: The user is solely responsible for all bookings and activities originating from their account. You must keep your password and One-Time Password (OTP) completely confidential.

Step 2: Scope of Service

Intermediary Platform: Our application operates strictly as a digital aggregator platform connecting users with independent delivery partners/drivers.

No Direct Ownership: The vehicles and drivers available through the application are not direct employees or assets of the company; they function as independent contractors.

Step 3: Booking & Pricing Regulations

Fare Calculation: Fares displayed on the app are calculated automatically based on distance, time, vehicle type, and real-time market demand (traffic/surge pricing). An estimated fare will always be displayed prior to booking.

Additional Charges: Any toll taxes, parking fees, or state border taxes incurred during the trip or delivery must be paid additionally by the client (unless explicitly included in the initial fare).

Step 4: Payments & Cancellation Policy

Payment Methods: Users can pay via Cash, UPI, or other digital payment methods integrated into the app. Payments must be settled immediately upon completion of the trip or delivery.

Cancellation Fee: If a client cancels a booking after a driver has already accepted the trip and moved toward the location, a designated cancellation fee will be charged to the client's account and added to their next billing.

Step 5: User Conduct & Misuse

Professional Behavior: Any aggressive behavior, verbal abuse, or harassment toward delivery partners or company customer support staff is strictly prohibited.

Prohibited Substances: Transporting illegal substances, narcotics, weapons, contraband, or any items banned by law inside the vehicles is strictly forbidden. Any violation will result in immediate police escalation.

Property Damage: If a client or their package causes physical damage to the partner's vehicle, the client will be held financially liable for the repair costs.

Step 6: Delivery Package Rules

Secure Packaging: The client must ensure that all items handed over for delivery are securely, properly, and safely packed to prevent leaks or damage during transit.

Restricted Cargo: Highly valuable items such as gold, jewelry, loose cash, live animals, or highly perishable goods must not be sent without proper prior authorization.

We don't carry cash, jewellery, alcohol, or anything illegal or hazardous.

Step 7: Limitation of Liability

Indirect Losses: The company shall not be held liable for any indirect financial losses, missed deadlines, or business delays caused by traffic congestion, severe weather, or independent driver delays.

Emergency Support: Notwithstanding the above, our dedicated emergency customer support team remains fully available to assist users in resolving operational crises.

Step 8: Modifications & Account Termination

Policy Amendments: The company reserves the right to amend these terms and conditions at any time. The updated version will be published directly within the application.

Account Suspension: If a client repeatedly violates company guidelines, commits payment defaults, or attempts fraud, the company reserves the right to block their account permanently.

Step 9: Data Privacy & Permissions

App Permissions: To function accurately, the application requires user permissions for Real-time GPS Location, Camera (for profile/package verification), and Push Notifications.

Data Security: Personal data such as mobile numbers and locations are encrypted and used solely for tracking and service improvement. The company explicitly guarantees that this data will never be sold to third-party entities.

Step 10: Internet & Technical Disclaimers

Network Fluctuations: The company is not liable for booking failures, location mismatches, or temporary miscalculations caused by slow internet connectivity, GPS errors, or device malfunctions on the client's end.

App Updates: To ensure seamless performance and security fixes, users must regularly update the application via the Google Play Store or Apple App Store.

Step 11: Lost & Found Policy

Personal Belongings: Clients must take personal responsibility for their belongings during a ride.

Recovery Assistance: If an item is left behind in a vehicle, the user should report it to customer support immediately. While we will make every effort to assist in tracking down the item, the company cannot guarantee a 100% recovery.

Declaration of Value: It is mandatory for the customer to clearly declare the estimated value of the item in the app while booking the parcel. If the value is not declared, the company shall not be held liable for any major compensation in the event that the parcel is lost.

Limitation of Liability: In the event that a parcel is lost due to the driver's fault, the company will compensate the customer only up to a fixed percentage of the original item value (up to a maximum cap of ₹5,000). For items more expensive than this limit, the customer must arrange their own insurance.

Claim Timeline: Any official complaint regarding a lost or stolen parcel must be registered by the customer through the app or Customer Support within 24 hours from the scheduled time of delivery. Any claims filed after this period will not be entertained or considered valid.

Step 12: Coupon Codes & Promotional Offers

Usage Guidelines: Promotional codes, discounts, and vouchers are non-transferable and must be used strictly according to the specific terms defined for that campaign. Only one coupon code can be applied to an order.

Abuse Protection: If the system detects any manipulation or fraudulent creation of multiple accounts to exploit coupon codes, the company reserves the right to cancel the discounts and recover the full fare.

Step 13: Governing Law & Jurisdiction

Governing Framework: These terms of use shall be governed by and construed in accordance with the laws of India.

Legal Jurisdiction: Any legal disputes, complaints, or litigations arising between the client and the platform shall be settled exclusively within the jurisdiction of the courts in Mumbai.