Driver Partner Terms & Conditions
Last updated 15 October 2026 · The operational and parcel safety rules every Parcelia driver partner accepts.
Please carefully read and strictly follow the operational and parcel safety rules mentioned below:
Step 1: Account Registration & Verification
Age & License: The driver must be at least 18 years old and must possess a valid commercial/driving license.
Document Verification: During registration, the driver must upload their Aadhaar Card, PAN Card, Bank Passbook/Cancelled Cheque, and vehicle documents (RC Book, valid Insurance) on the app.
Account Activation: The driver's account will be activated only after the company successfully reviews and verifies all uploaded documents.
Step 2: Vehicle & Personal Responsibility
Vehicle Condition: The driver's vehicle must be in good, safe, and working condition. The driver bears full responsibility for maintaining valid vehicle fitness, insurance, and government permits.
Single Operator: The account must be operated solely by the person under whose name it is registered. Sharing, renting, or transferring your account credentials to any third party is strictly prohibited.
Step 3: Parcel Pickup & Delivery Rules (Order Lifecycle)
Inspection at Pickup: The driver must check if the parcel is properly packed before taking custody. The driver reserves the right to reject an order if the parcel is damaged, leaking, or improperly packed.
Mandatory OTP: It is compulsory to collect the 'Pickup OTP' from the sender at the start and the 'Delivery OTP' from the receiver at the destination. No order will be considered complete without successful OTP validation.
Proof of Delivery: For security, the driver must take and upload clear photos of the parcel during both pickup and delivery via the application.
Step 4: Lost & Damaged Parcel Policy
Custody & Liability: From the moment a parcel is picked up until it is successfully delivered, the driver bears absolute personal liability for its safety and security.
Financial Recovery: If a parcel is lost, stolen, or damaged due to the driver's negligence or misconduct, the full value of the parcel will be deducted directly from the driver’s daily or weekly earnings/payouts.
Legal Action: In cases of intentional parcel theft or fraud, the company will immediately file a police complaint (FIR) against the driver.
Step 5: Payments, Commission & Cancellations
Company Commission: The company will deduct a fixed percentage as its platform commission from the total fare of each order. The remaining net earnings will be transferred to the driver’s bank account as per the agreed payout cycle (Daily/Weekly).
Cancellation Penalty: If a driver accepts an order and cancels it without a valid reason, or fails to reach the pickup location, a cancellation penalty will be charged to their wallet.
Cash on Delivery (COD): Any cash collected from customers must be remitted or updated in the company's wallet system within the designated timeline as per company policy.
Step 6: Code of Conduct & Account Suspension
Professional Behavior: Rude behavior, arguments, or harassment toward customers, merchants, or company support staff will not be tolerated under any circumstances.
Immediate Termination (Blacklist): The company reserves the right to suspend or permanently block a driver's account without prior notice for:
Step 7: Emergency & Accident Policy
Limitation of Liability: In the event of an accident during a trip, the company shall not be held liable for any physical injury, property damage, or financial losses incurred by the driver or the vehicle.
Incident Reporting: If an accident prevents the driver from completing a delivery, they must report the situation to customer support with valid proof within 1 hour of the incident.
Step 8: GPS, Internet & Technical Compliance
Live Tracking: The driver must keep their mobile internet data and GPS location turned ON at all times while on an active duty or trip.
Location Manipulation: Intentionally disabling GPS, spoofing location, or taking longer routes to artificially inflate fares will result in payment withholding and immediate penalties.
Step 9: Traffic Rules & Government Fines
Legal Compliance: The driver must strictly adhere to all local traffic regulations, including wearing helmets/seatbelts, maintaining speed limits, and respecting traffic signals.
Traffic Challans: Any traffic fines, penalties, or vehicle impoundment charges issued by traffic police or RTO authorities must be paid by the driver entirely out of their own pocket.
Step 10: Customer Privacy & Data Protection
Data Misuse: Customer phone numbers, names, and addresses provided during a trip are strictly confidential and meant solely for completing that specific order.
Post-Trip Contact: Contacting a customer via call or message after an order is completed, or storing their personal contact information, is a severe violation and will attract strict legal and police action.
Step 11: Independent Contractor Status
No Employment Relationship: The relationship between the company and the driver is strictly that of an independent business partner. Drivers are not employees, agents, or staff of the company.
No Benefits Claim: Drivers are not entitled to, and cannot claim, employee benefits such as Provident Fund (PF), gratuity, paid leave, medical insurance, or worker compensation from the company.
Step 12: Governing Law & Jurisdiction
Right to Amend: The company reserves the absolute right to modify these terms, conditions, and commission rates at any time. Updated policies will be notified directly through the application.
Legal Jurisdiction: Any disputes, claims, or legal actions arising between the driver and the company shall be subject to the exclusive jurisdiction of the courts located in Mumbai.